If you wish to contact us or make a return for any reason please use the following details:
39 Mark Road
Pilot Warehouse specialises in the source, publishing, supply, manufacture and direct distribution to retail and trade customers of a comprehensive and carefully selected range of pilots training and touring equipment.
The range includes the full spectrum of requirements for private and commercial use.
We have shipped many thousands of orders worldwide to individuals, businesses, corporate companies and airlines.
Pilot Warehouse supply retail and wholesale customers, so please always ask us for quantity prices.
This website is operated by Pilot Warehouse, Innovation House, 39 Mark Road, Hemel Hempstead, HP2 7DN, United Kingdom..
Telephone 07388 842844 or email: firstname.lastname@example.org
It is securely hosted by Ambrit Ltd. of Castle House, Northcurch, Berkhamsted, HP4 3QN United Kingdom.
1. The information we collect is:
Your email address - so that we can email order confirmations, delivery information and offers etc.
Your billing and delivery address - for charging and shipment of your order.
Your telephone number - so that we have an alternative means of contacting you regarding your order.
Your payment information - credit/debit card details for charging your order.
We only have access to your payment information (credit/debit cards) for processing your order and we do not store your payment information in any form
3. What do we do with your email address?
We use your email details in these ways:
- to provide the information and services you ask for
- to deal with your customer service requests or enquiries
- to email you special offers
4. Who else has access to your information?
We never give out personal details including address, telephone number and email information to any third parties for any reason including marketing.
5. You are legally entitled to know what personal information an organisation holds about you and how that information is processed. If you would like to know what information we currently hold about you we will be very happy to supply it. Please email us at: email@example.com or use our contact details shown above.
Our Cancellation/Refund/Returns & Exchange policy:
We have a no quibble return policy if you want to return any item or items, for any reason, we won't quibble. You have up to 30 days to cancel or return any order received or placed. As long as we receive the returned item within the 30 days of your receipt of the order, in the same condition as supplied and in original packaging, we will exchange or refund it. Your refund will include the original carriage charge from us to you. In the unlikely event we have supplied you with a faulty item, we will refund the return carriage cost incurred by you (proof of return cost will be required via email or copy receipt enclosed with returned items).
How we process refunds:
All refunds for returns are made to the credit/debit card or Paypal account from which they were originally paid. Refunds are normally made within 7 days but during very busy periods this may take up to 14 days to appear on your statement.
Please send your returns, always with a proof of delivery service to our address shown above.
Your Guarantee and Our Conditions of Sale
All goods supplied by Pilot Warehouse are fully guaranteed for one year. You can be sure that should you not be happy with your purchase in any way, including changing your mind, then providing the product is returned to us unused and undamaged within 30 days of your receipt of your order it will qualify for a full refund.
In the unlikely event of a product being defective in any way then a full credit will applied or a replacement will be supplied free of charge. Additionally Pilot Warehouse will bear the cost of collection or return to us of the faulty item.
The placing of a product on our website is an invitation to accept offers for such product and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order.
We will acknowledge by e-mail your order for a product at the time you place your order which does not imply an acceptance of the order.
If a product is listed at an incorrect price due to a typographical error, we will notify you of the correct price by e-mail and we will give you the choice of either purchasing the product at the correct price or cancelling your order. If you confirm you want the product at the corrected price we will deliver the product to you. If payment has been charged for the purchase and you cancel your order we will, on return of the product (if the product has been shipped to you and signed for) immediately issue a refund.
Any order (whether or not accepted) is subject to availability of the product. If the product becomes unavailable prior to delivery we will notify you and give you the choice of a refund or of purchasing an alternative product.
Pilot Warehouse operate a fully secure website certificated by 'GeoTrust' to give you full security confidence.
Orders are processed promptly (subject to availability) and normally shipped via a courier service for fast delivery in UK and Europe.
Orders for the UK mainland will normally be delivered within 48 hours but please allow up to fourteen working days for delivery of personally embossed and some Italian Handmade items. If you require further clarification on delivery times please email us at: firstname.lastname@example.org
Pilot Warehouse operates a fully secure website certificated by 'GeoTrust' to give you full security confidence.
We are also able to accept payment by Paypal. If you would prefer to use this method please Contact Us prior to ordering.
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